UC Expo 2018- what is the future for enterprise communications?
Last week we attended the UC Expo 2018 in London, an event which brings together more than 6000 industry experts and UC professionals to discuss the latest developments in enterprise collaboration.
With new technologies emerging each day and society adapting to a ‘digital culture’ both at work and in daily life, the UC Expo offered a timely discussion around the impact of these changes in enterprise communication.
Many pioneering tech companies were present, including Microsoft, Mitel, Cisco, Vodafone and Avaya. Speaker sessions covered topics from digital opportunities in the workplace to cloud-powered communications, enhancing the customer experience and aligning technology with the capacities of the human user.
It was fantastic to see exhibitors from the UK and beyond showcasing their UC innovations, including one of our clients, Nexus Open Systems, who specialise in Business IT solutions.
As many of the professionals explained, the rise of agile working and a need for instant, effective communication across rooms or time zones has called for collaboration tools to evolve- Microsoft Teams being one result of this. Another key message from the event was the flexibility of cloud solutions, meaning that businesses can enjoy a customised platform which meets their specific needs.
The role of Artificial Intelligence (AI) in the workspace was a much-discussed topic for the event, alongside the importance of cyber security. Education around the various ways hackers can target a business’ infrastructure was a useful take-away from the sessions.
The Future Tech Demo Zone provided an exciting space for visitors to test the latest Virtual Reality (VR) devices which allows users to interact in a digital office space.
The UC Expo further raised the issue of employee transformation with enterprise technology. The Head of Customer Change and Transformation at Google Cloud, Kim Wylie, delivered one such speech on the topic, examining how business leaders can support their employees adapting to new work processes. The importance of remembering the humans using the technology is a pertinent message for 2018, as the question of AI and automation replacing human jobs looms large for many.